Delivery

We offer reliable and efficient delivery to ensure your order arrives safely and on time. Once your order is placed, it will be processed and for NON ‘Make Your Own’ products, will be posted next day using the specific delivery service you paid for

For an order containing ‘Make your own’ items, the whole order will be posted 3-5 days after order placed.

. After that, your package will be shipped with tracking included, so you can follow its journey right to your doorstep.

We deliver nationwide (and internationally, where applicable), and offer a range of shipping options to suit your needs—whether you're in a hurry or just want the best value.

Let me know if you want to include specific delivery times, regions, or courier services.

‘Make Your Own’ products

We want you to love your custom apparel, but if for any reason you're not completely satisfied, we’ve got you covered with a hassle-free return policy. If your item arrives damaged or incorrect, we’ll happily offer a replacement or full refund. Returns for size issues or change of mind are also accepted within 30 days of receiving your order, as long as the item is unused and in original condition. Simply reach out to our support team, and we'll guide you through the process to ensure a smooth return experience.

Return Policy

At SpexyBex, customer satisfaction is our top priority. If you’re not completely happy with your purchase, here’s how our return process works:

  1. Eligibility for Return:

    • Returns are accepted within 30 days from the date of delivery.

    • To be eligible for a return, the item must be unused, unwashed, and in its original condition (including packaging, if applicable).

    • Custom or personalized items are not eligible for return unless defective or damaged.

  2. Damaged or Incorrect Items:

    • If your order arrives damaged or contains incorrect items, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

  3. Return Process:

    • To initiate a return, please contact us at spexybex@outlook.com with your order number and details of the item(s) you wish to return.

    • Once your return is approved, you will receive instructions on how to ship the item back to us.

    • Return shipping costs are non-refundable, and the customer is responsible for return shipping unless the item is defective or incorrect.

  4. Refunds & Exchanges:

    • Once we receive and inspect your returned item, we will process your refund or exchange within 5–7 business days.

    • Refunds will be issued to the original payment method. Please note, it may take additional time for your bank or payment provider to process the refund.

  5. Non-returnable Items:

    • Certain items, such as customized products, clearance items, and gift cards, are not eligible for return or exchange unless they are defective.

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We’re here to help!

GDPR

GDPR Policy Statement
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). Any personal information you provide to us—whether through purchases, loyalty programs, or inquiries—is collected and used only for legitimate business purposes, such as processing orders, providing customer service, or sending updates you’ve opted into. Your data is stored securely, never sold to third parties, and only shared when necessary to fulfill your requests (e.g., with delivery partners). You have the right to access, correct, or request deletion of your data at any time by contacting us.

More Delivery Information

Delivery Information:
We offer reliable worldwide shipping on all orders. Once your order has been processed and dispatched, you will receive a confirmation email with tracking details (where available). Please note that delivery times may vary depending on your location. In some countries, additional customs fees, import duties, or local taxes may apply upon delivery. These charges are not included in our prices and are the responsibility of the recipient. We recommend checking with your local customs office for more information before placing your order.